Core Values
Be Bold: Take action - just go. A champion of being bold doesn’t shy away from competition that seems insurmountable or opportunities that feel impossible. They think outside the box; write new stories. They feel empowered to make decisions and take action. Stop wondering “wouldn’t it be cool if...” and start living it. When this person is unsure about the next step to take, he or she starts with what they know and creates the path one step at a time, building confidence and momentum. Inaction is the enemy of innovation.
Build Relationships / Deliver Results: Connect with customers, partners, consumers and each other to drive success. Relationships deliver results because we can’t do our jobs without each other. When a person goes above and beyond in this area, they own their impact on our business and our partners’ success. They dive deep to understand how and why our industry and our customers tick. We’re all about providing great service - to consumers, to customers, to our communities and to each other. A true champion of this mindset takes pride in knowing that we’re making a real difference by working together.
Challenge and Collaborate: To truly live this value, you welcome hard conversations and don’t make assumptions - ask and answer questions. Rely on each other to find solutions. Your teams should be your toughest critics, your biggest challengers and your loudest supporters.
Focus On the Outcome: When you do that, the journey will map itself out. And it may be different every time. For someone that’s outcome-focused, he or she doesn’t do something a certain way because “this is how we’ve always done it.” They embrace learning curves; innovate, iterate, err, improve, repeat.
Start With the Consumer: The consumer is our top priority. And every day we’re hyper-focused on making them love our services. Someone who embraces this value makes every decision, no matter how big or small, with the consumer top of mind. They put themselves in the consumers’ shoes and make their experience better.
Stay Open: Our individual differences strengthen our teams, and the trust and respect we have for each other infuses passion into everything we do. Some who is sincerely open considers alternatives, looks at things through a different lens. Opening our minds and combining our different backgrounds, experiences, world views and expertise make us savvier problem solvers and drive better results.
